Terms of Service

Welcome to VagoShop, operated by DOUBLE A MİMARLIK İNŞAAT GAYRİMENKUL DIŞ TİCARET LİMİTED ŞİRKETİ ("VagoShop," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website vagoshop.net and our B2B export services.

1. Acceptance of Terms

By accessing or using VagoShop, you agree to be bound by these Terms of Service.
If you are using the platform on behalf of a company or business entity, you represent and warrant that:

You have the authority to bind that entity to these Terms
You are a legally registered business entity
All information you provide is accurate and up-to-date

If you do not agree with these Terms, please do not use our platform.

2. Quotation and Ordering Process

How Our Platform Works:

Step 1: Request a Quote
Submit your product requirements through our platform. This is not an order—it's a request for pricing.
Step 2: Review Quote
Our team will prepare a quotation with pricing, specifications, and delivery estimates. Quotations are typically valid for a specified period (usually 6-14 days).
Step 3: Accept the Quote
If you agree to the terms, accept the quote through the platform. This creates a binding order.
Step 4: Proforma Invoice
We will issue a proforma invoice specifying payment terms, shipping details, and delivery timeline.

Important Notes:

A quotation is NOT a binding contract until you accept it and we confirm the order.
We reserve the right to adjust pricing due to significant market fluctuations or product unavailability before order confirmation.

3. Payment Terms

Payment terms are agreed upon individually for each order and specified in the proforma invoice.
Standard options include:

Full advance payment before shipment.
Partial deposit with balance before delivery.

Payment Methods:
We accept bank transfers only. Payment details will be provided in your proforma invoice.
Shipment Release:
Goods will only be shipped upon receipt and confirmation of the agreed payment amount.

4. Shipping and Logistics

Shipping Terms

Shipping terms (FOB, CIF, EXW, etc.) will be specified in each individual order based on destination and customer preference.

Our Responsibility

VagoShop is responsible for:

✓ Shipping the correct products as ordered
✓ Ensuring products meet agreed specifications
✓ Providing accurate tracking information

We Are NOT Responsible For:

✗ Delays caused by shipping carriers, airlines, or freight forwarders
✗ Customs clearance delays or additional fees in the destination country
✗ Issues caused by incorrect addresses or contact information provided by the customer
✗ Government restrictions, port closures, or force majeure events (see Section 8)
✗ Additional taxes, duties, or customs fees imposed by the destination country

Your Responsibility:
You are responsible for all customs duties, import taxes, and clearance procedures in your country.

5. Intellectual Property

All content on the platform, including logos, designs, product images, and descriptions, is the property of VagoShop or its licensors.
Limited License:
You are granted a limited license to access the platform solely for business purposes. You may not copy, scrape, or distribute our content without permission.

6. User Obligations

✓ Provide accurate business information
✓ Maintain account security
✓ Use the platform for legitimate business only
✓ Upload only authentic documents

You agree NOT to:
✗ Attempt unauthorized access, ✗ Use automated scrapers, or ✗ Engage in fraudulent activity.

7. Document Management

We provide a secure way to manage export-related documents (Invoices, PL, Permits).
Authenticity:
You assume full responsibility for the accuracy and legality of all documents you provide or upload.

8. Force Majeure

VagoShop is not liable for failures or delays caused by events beyond our reasonable control, including natural disasters, war, strikes, pandemics, or government restrictions.

9. Limitation of Liability

To the maximum extent permitted by Turkish law:
VagoShop's total liability for any claim arising from your use of our platform or any order shall not exceed the total amount you paid for the specific order in dispute.

We are NOT liable for:

Indirect, consequential, or punitive damages
Lost profits or business opportunities
Data loss not caused by our negligence
Third-party actions or services (shipping carriers, banks, etc.)

This limitation applies even if we have been advised of the possibility of such damages.

Exception:
Nothing in these Terms limits our liability for fraud, gross negligence, or violations that cannot be excluded under Turkish law.

10. Dispute Resolution

Step 1: Negotiation - Attempt to resolve issues through good faith negotiations.
Step 2: Arbitration - If negotiation fails, parties may agree to arbitration/mediation.
Step 3: Litigation - Disputes shall be resolved through the courts of Istanbul, Turkey.

11. Governing Law

These Terms are governed by the laws of Turkey.

12. Termination

By Us: We may suspend or terminate access for violations of these Terms.
Effect of Termination:

Access to the platform will be removed
Outstanding orders may be fulfilled or canceled based on their status
Payment obligations survive termination
We may retain data as required by law (see Privacy Policy)

13. Changes to These Terms

We reserve the right to update these Terms. Your continued use of the platform after changes indicates acceptance of the revised Terms.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and VagoShop regarding use of our platform.

Any additional terms or conditions may be specified in individual quotations, proforma invoices, or sales contracts, which will supplement but not replace these Terms.

15. Contact Information

For legal or support inquiries: support@vagoshop.net
For orders: orders@vagoshop.net
Address: MAHMUTBEY MAH. 2412.SK C PLAZA NO: 2 İÇ KAPI NO: 107 BAĞCILAR / İSTANBUL, TURKEY