Question 1

How do I get prices on VagoShop?

Accepted Answer

VagoShop is a B2B hospitality supplier. List prices are not shown on the public storefront. Browse products, add items to your quote list, and submit a quote request — our team will respond with tailored pricing, availability, and lead times for your project.

Question 2

What is the quote list?

Accepted Answer

The quote list works like a project shortlist. Add products while you browse, adjust quantities on the quote list page, then submit once. You can also use Request a quote or Contact if you prefer to describe your needs in writing.

Question 3

Do you sell to individuals?

Accepted Answer

We primarily serve hotels, restaurants, cafés, caterers, and other hospitality businesses. Individuals may enquire, but commercial registration or a clear business purpose may be required before we issue formal quotations.

Question 4

Which brands and categories do you carry?

Accepted Answer

We supply crockery, glassware, cutlery, tableware, and barware from established manufacturers including Bonna, Nude, Paşabahçe, ID Fine, Narin, Jumbo, and others. Use the hall navigation or brand pages to explore the current catalog on this site.

Question 5

Can I download product catalogues?

Accepted Answer

Yes. Many collections and brand catalogues offer a PDF download on the collection page. You may be asked for basic contact details before the first download in a visit — this helps us follow up if you need specifications.

Question 6

What are typical lead times and MOQs?

Accepted Answer

Lead times and minimum order quantities depend on brand, product line, and destination. They are confirmed on your formal quotation — not on the public website. Share your target dates and quantities when you submit a quote so we can advise accurately.

Question 7

How does shipping work for international orders?

Accepted Answer

We export from Istanbul, Turkey. Shipping terms (EXW, FOB, CIF, etc.), freight routing, and documentation are agreed per order. Import duties, taxes, and customs clearance in your country are normally the buyer’s responsibility unless otherwise stated on the proforma invoice.

Question 8

What payment methods do you accept?

Accepted Answer

We work on B2B payment terms agreed per order — typically bank transfer. Payment milestones (advance, balance before shipment, etc.) are set out on the proforma invoice after you accept a quotation.

Question 9

Is there a client portal?

Accepted Answer

Yes. Registered clients can use the portal to view quotes, orders, invoices, shipments, and documents. If your company already works with VagoShop, ask your account contact for portal access.

Question 10

How do I contact VagoShop?

Accepted Answer

Use Request a quote, Contact, or the quote list submit form. For legal or data-protection enquiries, email legal@vagoshop.net. For general trade enquiries, info@vagoshop.net is also available.

Question 11

Where can I read your privacy and terms?

Accepted Answer

Our Privacy Policy, Terms of Service, and cookie information are linked in the site footer under Policies. You can manage optional cookies anytime via Cookie settings in the footer.

Frequently asked questions